Booking and Return/Refund Policy

BOOKING POLICY

These rules and regulations together with the terms and conditions in the booking form comprise the terms and conditions of your booking subject to changes and updates at any time. By reserving our meeting room, you including all individuals in your group using the meeting room agree to abide by these rules and regulations.

1.         The law prohibits smoking in any area of our conference center.  Offenders are liable to a fine not exceeding RM10,000 or to 2 years imprisonment.  We also do not allow vaping in any area of our conference center.  SMOKING AND VAPING ARE NOT PERMITTED ANYWHERE IN OUR CONFERENCE CENTER AT ANY TIME.  If you wish to smoke or vape, you must step outside the building.

2.         You only have license to use the meeting room you have booked.  You are provided access to the meeting room via the lobby and corridor.  You will have no access to any other area of our conference center including the pantry save with our approval and accompanied by our staff.  

3.         Please maintain the hygiene and cleanliness of the toilets.

4.         We are not responsible for any technical issues that may arise which are beyond our control.  Any existing damage or malfunction of our equipment must be brought to the attention of our staff at the start of your event.

5.         Following the use of the meeting room and equipment, they must be in the same condition as the beginning of the booking period fair wear and tear excepted.  You shall pay all costs for cleaning and repair to return the meeting room and equipment to the same condition as received. 

6.         All preparation, setting up, clearing out and cleaning up must be done within your reservation time. If you vacate the meeting room [fifteen] minutes after your reservation time, you will be charged rental for another hour.

7.         No animals or pets are allowed in the conference center.

8.         If you have children in your group, you are required to provide for the care and control of the children.

9.         You are responsible for your own personal belongings. MITIN Conference Center is not responsible for any missing or forgotten personal items. 

10.       You assume all responsibility and liability for losses, damages and any claims arising out of injury or damage to any property you bring into the conference center.  You are responsible for the security of your properties at all times.

11.       Capacities in excess of the maximum meeting room seating are not permitted.

12.       Keep the door of your meeting room closed at all times so as not to disturb any other events in the conference center. 

13.       If food or beverages are served, you are responsible for cleaning up and reporting any spills. Any extra cleaning may incur additional charges. 

14.       We reserve the right to restrict or limit any food or beverages you bring into the conference center.

15. 15.            Signs, posters, banners and decorations to be used within the conference center must be prior approved by MITIN Conference Center.  Do not tape, nail, tack or otherwise permanently affix such materials in the conference center.

16.       Use of the following materials, processes or equipment are prohibited:

            -           Gas operated cooking equipment

            -           Aerosol cans with flammable propellants

            -           Compressed flammable gasses

            -           Explosives.

17.       Please contact our staff member for a quick post event walk through when you are ready to leave the meeting room and to ensure that our equipment is properly secured.

 

 

CHANGES AND CANCELLATIONS

1.    In the event that your reservation is cancelled at least 14 calendar days before the reserved date, your deposit will be fully refunded.

2.    Changes to your reservation made at least 14 calendar days before the reserved date is allowed and free of charge.

For cancellation made within 14 calendar days but not less than 3 working days before the reserved date, your deposit will be forfeited as a cancellation fee. For cancellation made less than 3 working days of your reserved date, your total charges will be forfeited as a cancellation fee.

3.    For changes made within 14 calendar days but not less than 3 working days before the reserved date, your  deposit will be charged as a change fee and any previous amount collected will be applied to the new reservation. For changes made less than 3 working days of your reserved date, the total charges will be charged as a change fee and considered a cancellation.  Any additional charges incurred due to a change will be invoiced at the time of confirmation of changes to the reservation. 

4.    All food and beverage and third party charges are final and non-refundable regardless of when cancellation or change is received. Changes to food and beverage must be received at least 3 working days prior to the reserved date. 

5.    Refund credit is not transferable to any other parties.

6.    Your notice to cancel or change an existing reservation must be in writing and must be sent via email addressed to booking@mitincc.com. You will receive a cancellation confirmation.  If you do not receive a confirmation, please contact booking@mitincc.com.